Frequently asked questions

Q: Is there going to be a mess?
A: No. We lay down cloth tarps on the hearth and surrounding floor. We run a vacuum during the process to catch all dust and debris.

Q: How long will your service take?
A: The cleaning and level II video inspection may vary, so we ask that you plan on one hour.

Q: How Often Should I Have My Chimney Cleaned?
A: Your chimney should be cleaned and inspected yearly. However if you burn more than one cord of wood, you should have cleaned and inspected after each cord burned.

Q: Why Does a Woodstove or Insert Cost More?
A: A wood stove or insert must be removed from the firebox to clean the system properly.
They require the use of a lift or a mechanical device to remove them.

Q: What causes chimney fires?
A: Chimney fires are usually caused by the accumulation of creosote in the chimney. Creosote is a
natural by-product of burning wood. It accumulates in the flue over time and is highly flammable
Creosote is especially likely to accumulate when wood is not burned at the proper temperature. Since
creosote is flammable, when it accumulates on the walls of your flue, hot flue gasses can ignite it. The
result is a chimney fire. Depending on the condition of your chimney, such a fire can pose a significant
threat to the rest of your house. Flames from the fire can find their way through cracks in your clay.